I made a reservation under my name for my husband and me on the Hotel Tonight app on my phone. The day we left, I was delayed, and my husband went ahead to meet clients. I was not able to meet him until much later that night. I called the hotel to let them know my husband was checking in, not me. They told me I had to go through Hotel Tonight. I spent over an hour on the phone with Hotel Tonight customer service and was told I could not add my husband to my reservation, even though I was NOT canceling and was using the same credit card. I asked to have the reservation cancelled so I could book through the hotel. I was told there was nothing they could do because my reservation was unchangeable and unrefundable. I will never use this service again! In the future, I will always book directly through the hotel.
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