Worst experience ever. I used Hotels Tonight to book a hotel in Daytona beach this past weekend. They completely messed up the booking. When I got to the hotel I found out that they had cancelled the booking and had given me no communication hat they had done so. They said it was cancelled because my phone number hadn't been verified. No email, no call, no alert via the app to let me know that this needed to be done. i started off speaking with Jordan. We spoke for almost 3 hours (starting at 1 am) with no resolve. He told me he saw where I booked but that ultimately it was the company's fault that I had nowhere to sleep. He offered to send me to another hotel nearby for $69 for the first night and then $100 for each additional night. My vacation was for 3 nights. Big difference from the $40/night hotel I'd booked with them. I requested a manager and got Liliana. Not only was she completely rude but she told me she couldn't even do what the prior rep did for me. Our conversation ended with her hanging up on me. This business's customer service is HORRIBLE and I'l make sure that everyone knows it.
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