hoteltonight.com

1.3
1.3 Based on 174 reviews

...

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Byron Howard
I was scammed

I was scammed. I searched for a hotel in Helsinki in which to stay for a 16 hour layover on my way to Hong Kong. When I booked "Helsinki, Finland Holiday Inn Tampere Central Station" they sent me a confirmation with the address. When I put the address in Google maps it was over 105 miles or about a 6 hour (one way) train ride away from the airport. I contacted support immediately (within 5 minutes of receiving the address or 10 minutes of booking) and they absolutely refused to cancel the reservation despite the fact that it was obviously ridiculous to spend 12 hours traveling for 2 hours of sleep. If it wasn't a scam at very least they would not allow hotels in other cities to advertise under airport cities. Absolutely lousy customer service

1
Date of experience: Sep 04, 2018

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