I've used Hotel Tonight many times over the last few years and had not had a bad, much less deal breaking, experience until last week. I was in Estes Park, CO and wanted to stay there for the evening, having driven a very long way to get there. I searched on the Hotel Tonight app for "Estes Park, CO" and up popped The Gateway Inn in Grand Lake. Not being familiar with the area, I only assumed it was next to Estes Park. The property looked nice and the rate was OK, so I booked it. Only when I put it in my Waze did I find out that the hotel was TWO HOURS AWAY, on the other side of Rocky Mountain National Park. IT IS UTTERLY RIDICULOUS TO HAVE PROPERTIES TWO HOURS AWAY FROM THE PRIMARY SEARCH AREA INCLUDED IN THE SEARCH. I immediately called Hotel Tonight and explained the problem-that I did not plan on driving four hours round trip out of my way to get a room, but Hotel Tonight couldn't care less. "No Refund Policy" apparently is more important to them than doing what is right. To add insult to injury, when I arrived at The Gateway Inn, since I was STUCK with the room, I found out that Hotel Tonight, the Great Discount Hotel Room App, was ripping me off for $43 more than The Gateway Inn would have charged me AS A WALK-IN!!! When I called Hotel Tonight to get the low price match, I was informed that because it was a same day booking, I had a two hour window which had closed. I explained that their poor search engine placed me with a property two hours away and that I had to drive through the National Park with no cell service, I called as soon as I had service. Once again, TOO BAD, according to "Customer Service" at Hotel Tonight. This experience was a deal breaker, I won't be using this ripoff company again. BEWARE!!!!!!
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