DON'T USE THEM, THEY ARE THIEVES!!!!! They are a bunch of crooks and they stole our money. We rented a hotel through the Hotel Tonight APP. Our assistant accidentally booked a hotel that was about 2hrs away from where our staff needed to stay and called Hotel Tonight not to ask for a refund, but for a credit this one time after spending over $5K with this stupid app. When I asked them to make this one exception and call the hotel to see if they would allow this change about 4 days before the reservation, they said The Econo Lodge in Eagle Nest didn't have a working number and they couldn't reach the hotel. The hotel said that after a certain time our staff had to call them to make arrangements for an evening check in and we couldn't even do that since Hotel Tonight asked me to call the hotel on my own and the number I tried didn't work either!!! I did a google search and they had the same number listed online, which was a non working number. I called Hotel Tonight back to notify them we didn't have a working number and they told me to try again on Monday, the day the reservation was supposed to start and if the number still didn't work they would just give me a full refund. When I called them on that Monday, no one answered. I called back onTuesday and they told me they would call back. Then on Friday, I finally called them bakc and spoke with a representive that finally called me back and said she would try to resolve it all. Then I got a series of emails that said I wasn't going to get our $400 refund event hough we had to book another hotel since we didn't have a way to get a hold of the hotel. over a week so we couldn't cancel our reservation. Hotel Tonight were crooks along with the shady hotel Econo Lodge, in Eagle Nest, NM.. Hotel Tonight promised us a refund and they now refuse to give it to us even though they couldn't get a working number for the hotel for 4 days! DON'T USE HOTEL TONIGHT BC THEY ARE THIEVES AND TAKING ADVANTAGE OF POOR CONSUMERS LIKE US.
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