The website told us either you go and sink or we keep the money. HoneymoonWe booked 3 nights through this website thinking that it was a good deal but these people turned to be the worst I have ever seen in my life. Myrtle beach had a flash flood warning and really bad and dangerous conditions and we HAD to cancel our trip for our honeymoon. Called the hotel and they agreed to cancel without any fees and they asked me to call hotel tonight and cancel.Did call. They agree to cancel but they won’t give us the money back. They say it’s a credit and we either go and stay the night in a dangerous situation and risk our life or we can keep the money with them and they won’t refun it.I asked to talk to a supervisor..he did not apologize for the hell that they put me and my wife through... called me with my first name like he knows me. Pronounced my name wrong even after I correct him. The guy sound like he’s from India or Asia, he kept repeating that they did me a favor and canceled my reservation and if I want I can just go to the hotel and get done with it. Won’t show any sympathy, won’t even say sorry and then I told him this is the US of America and you can’t just take my money for something that you didn’t do or a service that you didn’t provide he said well this is not America. I tried and tried and tried to explain that I wanted to use the money somewhere else since we lost our chance to go to the beach and that we needed our money back and he literally said you either go or you can use the money only with us.Will never ever book with this website again. Will for sure file an official complaint .
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