Horrible experience at Monte Carlo Hotel in Brampton, Ontario. Booked with Hotel Tonight app and once at the hotel people were yelling and fighting in the room and hallway. I asked to please be moved and they said they couldn't do anything until the morning. Incredibly all the screaming went on until around 10am. I didn't sleep. I asked for a full refund. Called Hotel Tonight and talked to Oscar who in the end made it more than clear to me that they do not care about their costumers. He insisted they will not refund me and that anything to be done had to be first approved by the hotel. I paid Hotel Tonight, not the Monte Carlo. Whatever business is between Hotel Tonight and hotels is their business, not the costumer's; this was also made clear to me by the hotel manager. Hotel Tonight should have issued me a refund since I booked this hotel to rest and couldn't sleep at all. I do not recommend this company at all and will do everything I can to spread the word.
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