hoteltonight.com

1.3
1.3 Based on 174 reviews

...

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Michele Brooks
Very bad service

Very bad service - totally rigid company.I booked a hotel room in Barcelona - and by accident I booked the dates in August instead of July. 2 minutes after my mistake I called and mailed both the hotel and HotelTonight. I spend all morning yesterday talking to both parties - and it ended up in no help at all. I couldn't refund the reservation and move it to the right days in July. So - now I have to pay for a hotel, that I don't use. So frustrating and EXTREMELY BAD CUSTOMER SERVICE.

1
Date of experience: Jul 06, 2018

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