If I could give 0 stars I would. Before starting my flight from Denver to Detroit to my final destination in Montreal. I used hotel tonight’s app to book a hotel in Montreal, mind you I’ve use hotel tonight in the past as a loyal customer. After paying for an uber to my hotel and arriving at 1130 pm at night the hotel informed me the room I booked was no longer available that they run into this problem all the time through hotel tonight. So using hoteltonight app to find a nearby hotel I find one but don’t book through it in fear that I’ll run into the same situation. Mind you I’m in a foreign country with 5% battery life. After arriving at my hotel I started a internet chat with their customer service team Isabel doing the best she could after an hour and half of messaging back and forth because I was seeking reimbursement for both hotel rooms and my uber due to inconvenience I wouldn’t need a 2nd hotel room if it weren’t for the situation. She forwarded me to Michelle who claims she was the supervisor or manager in charge and could only reimburse for the first hotel room and I SHOULD HAVE CALLED THEM RIGHT AWAY. Hahahah imagine being in a foreign country 5% battery life not knowing where you are not having a place to stay due to HOTEL TONIGHT and she expected me to call them before finding a place to stay. Needless to say DOOOO NOT USE THIS APP.... EFF THIS COMPANY!
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