This company won't be in businesses for long if they continue their shady practices.I paid online for a nice hotel, more than i usually do, but it was for a special occasion. We get to the hotel and find that we booked a room with two beds instead of one even though the pictures showed one bed. The hotel clerk admitted that there was plenty of room in the hotel but because we booked online we could not change rooms. We were also surprised to find out that I had to pay $100 deposit plus a resort fee, even after taking my payment online. I called them once we got to the room and was put on hold and by the time they got to me it was like 10pm, we had the engineer in our room because of the smoke alarm. They said that a manager would call me back and gave me a code. No manager called me. I called them again 3 days later and they offered me $50 towards the next time I travel with them, which won't be happening. Shady business. So I get why the ratings are so bad and I will totally understand why they won't be around for very long.
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