As I am writing this complaint, I am stranded at 3:29 AM. I booked a last minute hotel for the night at 1:50 AM for 8/24/23 and would check out by 7AM for work. I specifically searched last minute hotel booking and “HotelTonight” came up. As I am booking the hotel room it has an option that asks whether you want a last minute hotel. So I booked the hotel with the expectation that I would be able to get in the hotel room right away. The Hotel staff said they could not let me in before 3pm in the afternoon. I called HotelTonight and customer service did not help me at all. They made one phone call to the front desk and the staff told them that HotelTonight would have to adjust the booking on their end. HotelTonight could not adjust the booking so that I could be let in earlier. In spite of this, HotelTonight did not attempt to book another hotel for me to sleep. When I asked for them to cancel the reservation since I won’t be able to check into the hotel and won’t have a need for the hotel until 3pm, THEY SAID NO. So now I am stranded in the streets and no money to book another hotel. I want my money back. HotelTonight is a Fraudulent business. Their website is literally called “HotelTonight”, which aludes you can book a last minute hotel for the night. Additionally, there is no indication that your reservation is for 3pm that day before you pay for the reservation. You are only notified upon receiving your email confirmation.HOTELTONIGHT REFUND MY MONEY. It’s nowhere near 3pm so you guys can still refund my money. Very inhumane and unethical what you guys are doing.
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