I used this service twice and faced issues both times. I arrived at a hotel after traveling 40 minutes only to find they had no reservation. The service had already charged my account, and there was no room for us. I requested a refund, but they only offered a credit. Now, I’m locked out of my account over supposed 'credit card issues' that I don't have. They claimed someone was trying to access my account, but it was just my partner, who is authorized.
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