I have used hotels.com for several years with no problems. I booked a property in Palm Springs that turned out to be an unsafe, dirty dump, sub-standard not up to code small boutique hotel. Pictures/description did not match the property when I arrived. I never spent the night as it was uninhabitable. Hotelstonight.com refuses to refund $ even though the pictures show a broken shower door, no smoke detector, no hood range over the stove. Foil under the heating elements on the stove=fire hazard etc.Property "A place in the Sun" still on the website=slum lords.
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