Terrible experience with the company and lack of customer support. I purchased a washing machine that leaked for the first three weeks, necessitating a call to the company as per the "free parts and labor" warranty. An engineer visited, spent 30 minutes inspecting the machine, and claimed he found no fault, stating that these machines are temperamental and shouldn't be run in consecutive cycles. Oddly, it hasn't leaked since, but four weeks later I received a £75 bill for a “no fault found” visit. Despite having photos showing the leak, they said I could only waive the charge if I signed up for an additional service plan. If you want to complain, the engineers direct you to customer service, who then say they can't assist and refer you back to the engineers—it's a frustrating blame game. It's astonishing how quickly the line to pay the £75 is answered, while customer service takes over 30 minutes. Disgraceful behavior that's clearly evident in many reviews, highlighting the futility of the warranty. I will never purchase from this company again.
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