Review Time
Really nice when you get a guy to fix appliance thats polite, have good communication skills ,answers all your questions with a easy explanation. Very happy with service l received
Brilliant company to deal with, they sorted out the repair on my washing machine, giving me an appointment within 4 days. The washing machine was repaired within half an hour to a very satisfactory conclusion. THANKS 😊
We bought a bew double oven which arrived, we had it fitted, then followed instructions for pre use, which was fine, then in the evening as my partner was cooking dinner she turned fan on, the control panel sparked and lit on fire, reported it to hotpoint they said will send an engineer, we said we don't want it repaired, just replace it or refund as is our right ,but they insisted, on engineer, so we said OK fine, engineer turns up, step son said we didn't want it repairing, engineer then said OK no point ne being here, he never asked to check the appliance, he just walked away, my partner contacted the call centre who said the engineer was refused entry ,, he WAS NOT and he is on security camera , so far we are just being fobbed of, with them saying they need to carry out a safety check, to be honest how can you safety check an appliance that you have been told goes's on fire, I would post video but don't think I can on here, can't even send video or picture to hotpoint ir their ceo #Teresa Arbuckle so we will just have to wait and see what happens now. But just to say sale of goods act clearly states
Under the Consumer Rights Act 2015, consumers have a 30-day "short-term right to reject" faulty goods for a full refund. This period begins when the consumer takes ownership or possession of the goods, or upon delivery. The goods must be of unsatisfactory quality, unfit for purpose, or not as described.
Causing a fire us FAULTY AND DANGEROUS So thIs would suggest hotpoint are acting illegally,
The technician was a credit to your company. He knew exactly what the problem was and resolved it quickly and efficiently. He offered us the machine cleaner and explained exactly what it did and how it worked. We happily bought the product and used it the same evening.
Absolutely dreadful service experience. New washing machine leaked from door seal which has an obvious manufacturing defect. Machine was registered with Hotpoint for warranty. Only contact options on website are phone or live chat. Dialled phone number went through interminable recorded message then press 1 press 2 etc only to get "All our assistants are busy" interspersed with adverts for their products and suggestions that problem can be solved on the website. Eventually gave up and tried live chat which required entering more details then went "No one is available" and cut off.
Tried again next day with chat. Series of questions ending with "Your appliance is less than 28 days old you need to phone this number."
Phoned number. More "All are busy", adverts, "you may find a solution on the website", eventually answered by someone with a heavy foreign accent and poor sound quality. Required more information then wanted to do a video call to confirm my description of the fault before eventually agreeing to send an engineer after warning they will charge if not as described.
If I could I will rate 0 stars. I'm not happy with this Company. They don't work to help customers, everything is about marketing and making money. I bought my Tumble Dryer fro AO, then start paying insurance to Domestic&General, when I needed to book a repair it takes ages, then I received a message from Hot point on the next day about time frame but I have received a separate message from third party Whirlpool....what, three different companies and they CANNOT SORTED OUT THEIR OWN WEBSIDE'S. I HAVE TRIED AT LEAST 8 TIMES TO BOOK A REPAIR BUT THERE IS NOT AN OPTION TO BOOK, THEN IS ALWAYS FOR NEXT WEEK WITH TIME FRAME FROM 7AM TO 12.30PM OR SECOND OPTION FROM 12.30PM UNTIM 6PM. WE CHANGE FEW TIMES OUR WORKING HOURS TO WAIT FOR THE ENGINEER AND HE DID NOT EVEN COME OR CALL...BARE IN MIND WE WORK FULL TIME SO WE CANNOT WAIT ALL DAY. I HAVE CALLED FEW TIMES, SAME STORY.....SHAME AND NOT PROFFESIONAL AT ALL.
We spent just under a £1,000’s on a fridge/freezer which we noticed when it was delivered had broken salad drawers. We immediately rang customer services who promised to send out new parts (albeit with no apology). That was 12 days ago. As there was no email sent to confirm the request and fulfilment, today I’ve tried chasing it up.
I tried web chat - which is a bot that was unable to understand my request as it didn’t fit the pre set categories. I tried WhatApp..same result. Then we called the phone number given on the web site for customer service 0344 822 4224, answered by a Claire but who said she’s in Engineering and organises service calls. Doesn’t seem like they have a general CS function She told me there was no record of the drawers being ordered, but two screws had been be sent instead! The drawers are in fact out of stock and she has ordered them today. I asked for an email address to document that we haven’t yet got a product of merchantable quality. She said “we don’t have an email you can use”,
so we are now having to send a registered mail letter documenting all of this since I have a low level of confidence we will ever see these drawers based on our experience so far.
My view is that Hotpoint are not organised to deal with customers directly and should stick to using their retailers. I thought going direct would mean we could talk to people who know the product. That proved not to be case. I tried multiple times to ask questions when we were buying the product but hey want everything to be done online, without anticipating correctly all of the questions customers might have.
I’m not sure Hotpoint is any worse than other manufactures in this respect, but it’s been very disappointing.
Today 16/02/2026 I had a booked appointment between 07-15am and 10-00pm for a repair to my Washing Machine. It is now 10-48pm and there has been no phone call from the Engineer to say he is coming or email from Hotpoint to say that the Engineer is on his way either. Hotpoint certainly know how to alienate their loyal customers !. I wonder what I am paying a Monthly Service Plan Fee for !.
From my parents generation to mine now my kids we all rate Hotpoint but never again bought my new washer Hotpoint HBCA93G recently didnt recall a manual for it tried to get one but quoted £15 plus from Hotpoint saying it usually cost more what just for a few pages i was disgusted the washer wasnt cheap at my age prefer a manuel to look at not going on the phone besides dont know how Download very disappointed
Come April 2026 I will have been a Hotpoint Customer for 46 years !. This afternoon 04/02/2026 I have spent One Hour Forty Five Minutes on the Phone and Online trying to book a repair. Hotpoint cut me off several times on the phone and online I was asked a catalogue of questions that Hotpoint should have already had the answers too such as who is your appliance insured by, how old is the machine , what is the model number, what is the industrial code, the whole setup is a complete joke!. When Hotpoint was a British company this was done with a 3 minute phone call !.
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