Horrible customer support. I scheduled a technician visit through a policy for a faulty freezer, but the engineer arrived at the wrong address and refused to help. Attempting to reach the company directly to reschedule was a nightmare; when I called during business hours, I was told no one was available and directed to the website. I followed this up and waited over 30 minutes on online chat with no response. It's a complete mess and a clear example of cost-cutting measures affecting customer service.
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