On the 24th of September I ordered a Hotpoint cooker , from day one I had problems with it 1,the stoppers on the glass lid were not connecting with the pan stands which caused the glass to make contact with the pan stands, I phoned up and reported it and they sent someone out to fix it. Since then it has been nothing but problems and trying to phone up Hotpoint is virtually impossible so I called the shop I purchased it from and someone must have contacted hotpoint on my behalf. 2 One of the hinges is loose on the glass lid,and i was told but it still closes ,the hinges themselves are starting to turn yellow already, 3, One of the pan stands is uneven which causes the pans to rattle. 4,The glass in the bottom oven does not come out for cleaning, the whole door has to be dismantled from the cooker. 5 You cannot use the top shelf on the grill as it burns all of the food and the bottom shelf is too far away and takes forever and uneven cooking. 6 The oven shelves are too small so none of my trays will fit in the oven without clanking against the glass door. The Hotpoint engineer who called out noted all of these problems I mentioned and said he would get in contact with customer service as soon as he got back And he would ring me with the outcome, later that day he did ring me as promised and said he had no luck with customer service they weren't interested they told him I should not use the top shelf in the grill and I should have read the dimensions of the cooker before purchasing it,I did read the dimensions of the cooker, my old one was a Hotpoint HAGL 60 and it had a 77 litre capacity main oven and a 32 litre top oven /grill, the new one I purchased from you has a 78 litre bottom oven and a 34 litre top oven/ grill so it was bigger than my previous one but with the shelves in the new one much smaller in depth none of my trays/roasting tins sit on them without knocking into the glass door I was going to remove the heat guards from the back of the shelves so I could fit my trays in but they have been welded on where as my old cooker you could take them off for easily cleaning,so really the cooker is not fit for purpose, I was also advised not to let the shop i purchased it frome to contact them to send an engineer out as I will be charged 75 pound, I would like to return this cooker for a full refund as it is not fit for purpose.and all I am getting from hotpoint is IT WORKS, well just as I expected,no one there to take call and 2 other contacts are virtual assistants.
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