Text message twice : Your engineer is no longer available… 10th November : Booked time away from work for my repair. Random text messsge your engineer is no longer available. 17th November : Booking repair time : From 7.15am. Another day booked away from work. I again received text at 10.45 to say engineer is no longer available! Why so late? I could have actually gone to work if you had had the common courtesy to call me first thing to say you have no engineer available. I tired to call, but you had no one available to talk but your voicemail I can rebook online, it’s easy apparently. Will you actually turn up…Eventually I was able to speak to an assistant via Chat and was informed that another appointment has been booked for me on Monday 24th. I explained as your engineer has now let me down twice, I needed to be the first call, so I could then go straight to work. This is something you do not offer apparently even though none of this is my doing. It’s totally your issue. Don’t worry you sent me a £20 voucher for the inconvenience of me missing work. Just to reiterate this really is not good enough, I just want to talk to SOMEONE who can take my complaint seriously and offer me the first call of the day. I await your response! Hopefully someone will have the decency to call me to discuss the situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
