The repair process has been dreadful. There is alack of communication and preparation on the part of your engineers which is not their fault:Visit 1: Engineer successfully diagnosed the fault.Visit 2: Scheduled to fit the part, but the incorrect part had been ordered and supplied.Visit 3 (Scheduled to fit the correct part): The engineer arrived without the necessary part and was clearly not updated on the repair history or that the part was supposed to be on their vehicle.Visit 4: A fourth repair attempt is now scheduled.I lodged a formal complaint on November 12th, but I have yet to receive a promised callback or follow-up.Calls to the centre are consistently poor. I am forced to repeatedly explain the full history of the repair and warranty details on every call,The four scheduled visits have required me to take four days off work, which is a wholly unreasonable burden for a single repair.Please don't reply telling me to speak to your chat etc as I already have and apparently there is no one I can speak to regarding my complaint!
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