Some people have had positive interactions; I haven't.I bought an induction hob via their VIP Blue Light website. First hob, all LEDs were out if alignment, namely 2cm to left of symbol. Replacement delivered today (21 Nov) when tested some functions did not work. So, I decided I wanted a refund, as all confidence in the hob had dissipated. Called customer services, passed on to delivery, passed on to another dept...8 people I spoke to! Did a video call as requested, to show the problem, but, not good enough! "An engineer has to call to verify the fault." (Booked for next week...)Disgraceful - where is the customer in all this? Hotpoint...you're bottom of the class.
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