Mum had a washing machine delivered - she is 82. A staff member from Hotpoint called about the machine then without asking, put her through to Domestic and General for an insurance policy. I called Hotpoint to check transfer options and the impression I gained was she was suppose to be asked. Mum asked for a quote from D&G but this person couldn’t issue be but verbally quoted £149.99. Mum declined repeatedly. The person asked for Mums email address which she gave. Then was asked for her credit card details - do you understand why I’m leaving this review? This person didn’t stop there. I’m disgusted. I know you are nothing to do with D&G but I suspect you get comms and you need to set parameters for your Hotpoint staff and ASK people if they want tk be transferred, NOT go silent and transfer. I will be writing to both companies in the form of a complaint. Utterly disgusted
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