I would rate it zero stars if I could. I have insurance with D&G which our 2 applicants are with hot point. The engineer was told our front door is broken and where I've had work men installing solar panels in and my partner being in hospital with 4 discs in her spine. We just needed to move some washing out the way that was easily done. The washing machine and tumble dryer is located in our living room and you have to walk in through the back garden and the kitchen. We took our shoes off me and my partner to keep house as clean and tidy as possible. The worker did not, this was not a problem. I helped the worker lift out the tumble dryer and washing machine out the unit.He said we have a burst pipe and the drum has come off which has ruined the wooden flooring. He left and we rang up hot point and was told wait for a letter.We waited and to get the letter stated there was faeces over the floor (the mud walked in and damaged flour) was disgusting coming from them and also wanted written assurances that the place has been improved. I asked for photo proof which they did not provide. I asked to speak to the call centre manager that they did not do. And even with a 3 way conversation between D&G and hot point. I asked for an email address for both to send photo proof and written assurance of the place. Hot point hung up from the call because they did not follow procedure and even D&G wrote a complaint towards them. D&G and myself still don't have an email for them and both myself and my partner have messaged them though WhatsApp the reassurance and photo proof of the state of the place. To which they are still saying they don't have. I have screen shot mine and my partner also has it in her conversation too even though 1 is enough.
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