This brand used to be reliable!
My main oven stopped working on Friday, October 10. An engineer was scheduled for October 21.
On October 20, the engineer was unavailable, and they canceled!
On October 22, the engineer came and ordered parts.
By October 27, the parts were in stock, and a visit was set for November 10.
However, on October 30, the parts were out of stock!
A visit was then booked for November 12.
On November 7, still no parts available.
By November 14, the parts were still missing.
Finally, on December 12, the parts were in stock, and a visit was scheduled for December 19.
On December 18, I was informed the engineer would arrive on December 19 between 7:52 and 10:52.
Yet on December 19 at 7:37, I learned the parts were out of stock again, and the visit had to be rescheduled!!!
The aftercare is nonexistent. It's impossible to speak to anyone; everything is automated. I will not use this brand again or recommend it.
Just five days before Christmas, and I have no oven. MERRY CHRISTMAS!
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