SHAMBLES! I was scheduled with hotpoint through domestic and general. 1st engineer visit, was informed they did not have the parts so they would need to order them and reschedule. We told both the engineer and hotpoint that we could only do 2pm onwards as we had no way of getting the time off as it was all taken up for school holidays. 2nd "visit" I was allocated the time AM 9-11am. Unfortunately hotpoints auto email/text regarding this time slot sends them out at 18:30 so after they are closed to receive calls for a change. After multiple attempts to change the time to a PM slot it would only let me choose "all day" on a different day in a weeks time. I finally managed to get a hold of hotpoint and they told me I cannot pick a time slot it is all randomly assigned, the only thing they could do was change me from AM (8-12) to PM (12-6pm). Engineer sat outside my house for 45-60 minutes waiting for 12pm to hit, dispite being told he was on a tight and busy schedule so hotpoint could not contact him to inform him I would only be in past 2pm even though I told them multiple times. Low and behold, I have had to reschedule for in a weeks time and hope I get a PM slot after 2pm otherwise I will get the same thing and have to reschedule. 2.5 weeks and still waiting for my repair.
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