If I could I will rate 0 stars. I'm not happy with this Company. They don't work to help customers, everything is about marketing and making money. I bought my Tumble Dryer fro AO, then start paying insurance to Domestic&General, when I needed to book a repair it takes ages, then I received a message from Hot point on the next day about time frame but I have received a separate message from third party Whirlpool....what, three different companies and they CANNOT SORTED OUT THEIR OWN WEBSIDE'S. I HAVE TRIED AT LEAST 8 TIMES TO BOOK A REPAIR BUT THERE IS NOT AN OPTION TO BOOK, THEN IS ALWAYS FOR NEXT WEEK WITH TIME FRAME FROM 7AM TO 12.30PM OR SECOND OPTION FROM 12.30PM UNTIM 6PM. WE CHANGE FEW TIMES OUR WORKING HOURS TO WAIT FOR THE ENGINEER AND HE DID NOT EVEN COME OR CALL...BARE IN MIND WE WORK FULL TIME SO WE CANNOT WAIT ALL DAY. I HAVE CALLED FEW TIMES, SAME STORY.....SHAME AND NOT PROFFESIONAL AT ALL.
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