Absolutely dreadful service experience. New washing machine leaked from door seal which has an obvious manufacturing defect. Machine was registered with Hotpoint for warranty. Only contact options on website are phone or live chat. Dialled phone number went through interminable recorded message then press 1 press 2 etc only to get "All our assistants are busy" interspersed with adverts for their products and suggestions that problem can be solved on the website. Eventually gave up and tried live chat which required entering more details then went "No one is available" and cut off.
Tried again next day with chat. Series of questions ending with "Your appliance is less than 28 days old you need to phone this number."
Phoned number. More "All are busy", adverts, "you may find a solution on the website", eventually answered by someone with a heavy foreign accent and poor sound quality. Required more information then wanted to do a video call to confirm my description of the fault before eventually agreeing to send an engineer after warning they will charge if not as described.
Claim your business profile now and gain access to all features and respond to customer reviews.
