We bought a bew double oven which arrived, we had it fitted, then followed instructions for pre use, which was fine, then in the evening as my partner was cooking dinner she turned fan on, the control panel sparked and lit on fire, reported it to hotpoint they said will send an engineer, we said we don't want it repaired, just replace it or refund as is our right ,but they insisted, on engineer, so we said OK fine, engineer turns up, step son said we didn't want it repairing, engineer then said OK no point ne being here, he never asked to check the appliance, he just walked away, my partner contacted the call centre who said the engineer was refused entry ,, he WAS NOT and he is on security camera , so far we are just being fobbed of, with them saying they need to carry out a safety check, to be honest how can you safety check an appliance that you have been told goes's on fire, I would post video but don't think I can on here, can't even send video or picture to hotpoint ir their ceo #Teresa Arbuckle so we will just have to wait and see what happens now. But just to say sale of goods act clearly states
Under the Consumer Rights Act 2015, consumers have a 30-day "short-term right to reject" faulty goods for a full refund. This period begins when the consumer takes ownership or possession of the goods, or upon delivery. The goods must be of unsatisfactory quality, unfit for purpose, or not as described.
Causing a fire us FAULTY AND DANGEROUS So thIs would suggest hotpoint are acting illegally,
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