Bought a fridge freezer directly from Hotpoint - broke in 5 months. It was a Which Best Buy! How on earth Which can give any awards to this company is beyond me.It has been 26 days since we reported it broken and they say they are still waiting for a part. We are family of 5 and its been a complete disaster trying to function without one. Zero sympathy from anyone I have spoken with and they say legally they only have to fix it within 30 days and will 'probably' be able to do that. The parts we need cost more than the appliance so we asked if we could just get a replacement but thats 'against policy as they have to try to repair it first within a reasonable time period.' 30 days is a reasonable time period?I have a property management company that is constantly buying white goods and can say with 100% certainty that after this experience I will be going nowhere near this company again.I cannot imagine owning or running a business that has such little regard for their products and for their customers who spend their hard earned cash on them.
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