Review Time
I purchased a hotpoint cooker HD5G00CCW from curry’s there is a design error, when you use the grill the heat that comes out from the grill does melt the control knobs which are above the grill door and they are very expensive to replace, so shop around if you want a cooker with a grill and avoid this model.
I purchased a hotpoint cooker HD5G00CCW from curry’s there is a design error, when you use the grill the heat that comes out from the grill does melt the control knobs which are above the grill door and they are very expensive to replace, so shop around if you want a cooker with a grill and avoid this model.
Bought a fridge freezer directly from Hotpoint - broke in 5 months. It was a Which Best Buy! How on earth Which can give any awards to this company is beyond me.It has been 26 days since we reported it broken and they say they are still waiting for a part. We are family of 5 and its been a complete disaster trying to function without one. Zero sympathy from anyone I have spoken with and they say legally they only have to fix it within 30 days and will 'probably' be able to do that. The parts we need cost more than the appliance so we asked if we could just get a replacement but thats 'against policy as they have to try to repair it first within a reasonable time period.' 30 days is a reasonable time period?I have a property management company that is constantly buying white goods and can say with 100% certainty that after this experience I will be going nowhere near this company again.I cannot imagine owning or running a business that has such little regard for their products and for their customers who spend their hard earned cash on them.
Bought a tumble dryer from Hotpoint and u can honestly say I’ll never touch Hotpoint again. Belt has broken three times and I have complained only to be told I need a 4th breakdown before it can be discussed with the engineer???!! If the machine is faulty how come I can’t complain until 4th repair, if it’s faulty it’s faulty! Good job I took insurance out or it would have cost me a fortune plus having to have time for engineer visit, never ever buy Hotpoint or whirlpool again disgusting customer service.
moved into a new property and it has a hotpoint pyro oven. when you want to use it on an evening you cannot see any controls on the front of the oven. it is guess work where you are pressing to get the oven to work. i have tried to contact hotpoint to speak to someone and no-one will answer plus on the chat they disconnect you and leave the chat!!! totally rubbish service. if somone from hotpoint would contact me that would be a start
Didn’t want to give even one star.Hotpoint used to be good quality now it’s a pile of junk. Grill rack miles out of alignment, black paint coming off cooker, grill not igniting and i’ve only had it 8 months. Can’t get through on phone and no answer online. Products are now made in China but they lied and told me eastern europe.Avoid these cowboys.
Yet again, why does Hotpoint ss you to call, email or live chat and reply to none of them. I just want to talk to a human being that listens to.my complaints and do something about it. Appalling customer service, will never buy another Hotpoint product.HOTPOINT IF YOU ARE LISTENING JUST REPLY TO MY VOICEMAILS AND TEXT PLEASE AND DO THE DECENT THING AND CALL ME TO DISCUSS
Terrible customer service. Reneged on a 5 year full warranty. Expensive washing machine failed after 2 years, trying to invoke guarantee was impossible. Hotpoint outsource to domestic and general and they both pkay each other off. Escalating to senior management impossible, constantly ask for same information, never follow up, almost every bad customer service practice followed. AVOID THIS BRAND.
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