Really terrible customer service. They need to improve this. Impossible to ring them when something has gone wrong with the appliance. Just a message to say they don’t take calls. There is then a pretty unhelpful virtual assistant and then a conversation by WhatsApp that no one replies to. I have now wasted several hours over 2 days to be told 2 completely different things by 2 very poorly trained (one with an attitude problem) customer service staff. When I asked which version I should rely on being correct I was told ‘how would I know’! Still no answer about what to do next (but they did try to sell me an £18 a month policy for no apparent benefit. Clearly their sole purpose. I agree with the many other reviews on here - do not buy Hotpoint whatever you do!
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