Woofheim / hotsnap have lost / refusing to accept they have received my return (a massive dog crate that cost £25 to post back) and won’t refund the money as I lost my receipt. I take full responsibility for losing the postage receipt, however it’s quite clear they have no control over the warehouse as every response I have had so far is ‘I’ll ask the warehouse to conduct a search’ - never ‘we haven’t received it’. I made an error telling them from the start I didn’t have the receipt as they will now just repeatedly say without tracking number there is no proof until I eventually give up. £225 gone. They are scammers evident by the other reviews here - do not trust woofheim. Happy to update this review if I receive a refund but not holding out any hope ☹️
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UK Online Home & Electronics Specialist. Providing Sought After Items You Can't Find Anywhere Else.
