Review Time
I have ordered 2 fans from HotSnap and couldn't be more pleased! The delivery was exceptional, form the communication to the quickness of receiving the fan. I am extremely pleased with these fans and with HotSnap and would highly recommend! Top customer service too.
I have ordered 2 fans from HotSnap and couldn't be more pleased! The delivery was exceptional, form the communication to the quickness of receiving the fan. I am extremely pleased with these fans and with HotSnap and would highly recommend! Top customer service too.
I purchased the fan via vortexair.co.uk, but payment was taken by HotSnap. I was not aware of this at the time, and only discovered the merchant’s identity after payment.I am currently in a dispute with HotSnap regarding faulty goods.I formally exercised my final right to reject under the Consumer Rights Act 2015, specifically Sections 19, 20 and 23, after the trader failed to provide a remedy within a reasonable time and without significant inconvenience.Despite setting clear deadlines, I have received no response and no refund.The matter has now been escalated via Resolver. I am sharing this review to raise awareness of consumer rights and the process.
Great support from the team!!I ordered catridge for my Vortex water purifier, it got delivered but I didn't receive it.I contacted the support team, they peacefully listened to my query and guided me to do the next steps. Later I realized the package was kept in a letterbox instead of the courier room, so I closed the request but I am highly impressed by the patience and good will of the team to help and support. Thank you!!
Woofheim / hotsnap have lost / refusing to accept they have received my return (a massive dog crate that cost £25 to post back) and won’t refund the money as I lost my receipt. I take full responsibility for losing the postage receipt, however it’s quite clear they have no control over the warehouse as every response I have had so far is ‘I’ll ask the warehouse to conduct a search’ - never ‘we haven’t received it’. I made an error telling them from the start I didn’t have the receipt as they will now just repeatedly say without tracking number there is no proof until I eventually give up. £225 gone. They are scammers evident by the other reviews here - do not trust woofheim. Happy to update this review if I receive a refund but not holding out any hope ☹️
Cowboys isn’t strong enough these are just rip off merchant’s, bought a fan heater supposed to be next day delivery arrived a week later even after me e mailing them after a couple of days cancelling the order. They just ignore you! Then had to go through pay pall try and get them to come and collect it for a refund. Finally got an e mail asking me to call them to arrange a collection on the phone waiting in a queue for two hours. Still haven’t collected the item and still waiting for a refund.
Customer service outstanding.I bought a Vortex Air on Amazon supplied by HotSnap.The delivery company messed up twice and failed to deliver the item.I contacted HotSnap via Amazon and their response was terrific.I not only received the fan the next day but was also refunded the cost.
They're scammers. I purchased a dog house from Woof Heim with next day delivery and they just took my money and the item never arrived (I never even got an email confirmation of the order). I contacted customer support and someone from HotSnap replied, so I'm guessing this is their latest scam venture. They answered my email about not getting a confirmation email with an order number by asking me for the order number (!). I then proceeded to ask for a refund after a week of this and their reply was "I'll look into this next Tuesday". I tried phoning the number on their website but nobody ever answers. Absolutely appalled they are allowed to be in business. I will be seeking legal advice to get my money back.
Please do not buy from this company; they falsely advertise. I purchased a fan, which was 1,400 watts, and it blew out cold air i asked for it to be returned, and their distribution company, DX Express, do not turn up or doesn't even knock on your door when dates were specified with hot snap. This company needs to be investigated. Do not purchase from them have just wasted £150.00
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