They're scammers. I purchased a dog house from Woof Heim with next day delivery and they just took my money and the item never arrived (I never even got an email confirmation of the order). I contacted customer support and someone from HotSnap replied, so I'm guessing this is their latest scam venture. They answered my email about not getting a confirmation email with an order number by asking me for the order number (!). I then proceeded to ask for a refund after a week of this and their reply was "I'll look into this next Tuesday". I tried phoning the number on their website but nobody ever answers. Absolutely appalled they are allowed to be in business. I will be seeking legal advice to get my money back.
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UK Online Home & Electronics Specialist. Providing Sought After Items You Can't Find Anywhere Else.
