I purchased a pair of shoes to wear indoors due to Achilles Tendonitis in both ankles, bought in September 2025. I only use them inside, and since they worked well, I ordered another pair in a different color, both on sale and the same design. However, one of the pull-ons on the first pair slipped out, so I returned them. I was offered a new pair, which I found surprising since I just needed the pull-on reattached. After visiting the recommended shoe repairer, I returned to the store with the repair receipt. This led to confusion as the sales assistant doubted if the cost could be reimbursed, even mentioning, “well, I did offer you a new pair!” There were several oddities: 1. The assistant claimed I had worn them outside, which I hadn't, but the pull-on was still broken. 2. I preferred my worn-in shoes that helped my ankle issue. 3. It seems wasteful to offer a new pair instead of fixing a relatively new and usable pair. 4. As a small and delicate female, I struggle with pulling shoes on, so this pull-on was bound to fail eventually. Has anyone else faced negative reactions when a shoe from this brand fails?
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