Review Time
I am very frustrated that despite clicking unsubscribe several times from their overwhelming marketing emails, I continue to receive messages I never opted into. I even called to request removal, yet I still get daily emails. This is completely unacceptable and seems to violate data protection regulations.
I am deeply disappointed that despite clicking unsubscribe multiple times from their numerous marketing emails, I continue to receive messages that I never agreed to. I even called to request my unsubscription, but I am still inundated with daily emails. This is utterly unacceptable and appears to breach data protection laws.
I purchased a pair of shoes to wear indoors due to Achilles Tendonitis in both ankles, bought in September 2025. I only use them inside, and since they worked well, I ordered another pair in a different color, both on sale and the same design. However, one of the pull-ons on the first pair slipped out, so I returned them. I was offered a new pair, which I found surprising since I just needed the pull-on reattached. After visiting the recommended shoe repairer, I returned to the store with the repair receipt. This led to confusion as the sales assistant doubted if the cost could be reimbursed, even mentioning, “well, I did offer you a new pair!” There were several oddities: 1. The assistant claimed I had worn them outside, which I hadn't, but the pull-on was still broken. 2. I preferred my worn-in shoes that helped my ankle issue. 3. It seems wasteful to offer a new pair instead of fixing a relatively new and usable pair. 4. As a small and delicate female, I struggle with pulling shoes on, so this pull-on was bound to fail eventually. Has anyone else faced negative reactions when a shoe from this brand fails?
I ordered some lovely wide-fitting boots online, which arrived within a couple of days. I also bought a brush to keep them clean. They are incredibly comfortable, and I would definitely purchase shoes, boots, and sandals from this site whenever there’s a sale.
I visited both the Kingston Upon Thames and Eastbourne stores, and the chairs customers sit on to try shoes are in a terrible state! Both locations are the same, with gorilla tape on them and peeling fake leather, creating a health hazard. When I inquired about the shabby chic look, the staff mentioned they had been waiting for new chairs for months. I took photos to document this. Given the price of the products, I believe improvements are necessary. However, the staff were lovely.
I have not engaged with this company for over a year and did not consent to receive any mailings. Everything was fine until early November 2025 when I started getting marketing emails. On November 17, I requested the company to remove my personal data, and they assured me my account was closed by November 27. Yet, I still receive daily emails despite my efforts to stop them. The most recent one arrived on December 23, 2025. I informed the company that I would not 'unsubscribe' to unsolicited emails, fearing a potential hack. I see from other reviews that I'm not alone in this issue. I reported the company to the relevant authority, as over 30 days have passed since my request. I do NOT recommend this company due to their apparent disregard for customer data and relevant laws. UPDATE (January 7, 2026): I was assured by customer service on December 23 that unsubscribing was safe, yet I still received more marketing emails. I unsubscribed again, blocked the email, and deleted it. Disgraceful.
It’s concerning how this company handles personal information. After buying a pair of shoes earlier this year, I began receiving numerous calls, emails, and mailings from various companies linked to them. Despite my attempts to unsubscribe, I cannot seem to remove myself from these lists. While the shoes were great, I regret the purchase and will not buy from them again.
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