I visited both the Kingston Upon Thames and Eastbourne stores, and the chairs customers sit on to try shoes are in a terrible state! Both locations are the same, with gorilla tape on them and peeling fake leather, creating a health hazard. When I inquired about the shabby chic look, the staff mentioned they had been waiting for new chairs for months. I took photos to document this. Given the price of the products, I believe improvements are necessary. However, the staff were lovely.
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