I bought some shoes in the past from Hotter in the US that were satisfactory and it’s very difficult to find flat wide-width leather boots so I went through the hassle of having boots shipped to the US and brought to Canada since Hotter does not ship to Canada. I’ve had a horrendous experience trying to get information about an order I made over the phone. I was charged for the order a month ago but never received any email confirmation of it nor the boots ordered. I spent endless amount of time on the phone with three customer service representatives who could not find the order and promised to get back to me and did not. The first customer service person was astoundingly rude, and was the one that did not send the email confirmation for the phone order she generated. The other two reps were nice but ultimately unhelpful and did not follow up as promised. I have just emailed the company and received a prompt reply, but the issue is not resolved at this point a month later. Do not recommend!
Claim your business profile now and gain access to all features and respond to customer reviews.
Enjoy great British design and quality with our stylish and comfortable range of footwear for men and women. Discover the full Hotter collection today.
