I advise against this company as it has deteriorated since the takeover. They seem greedy, and the quality and selection of shoes have plummeted. Delivery and refunds take ages, and they now charge for postage! As a long-time customer, I decided to give them another chance. I bought two pairs, both of which were poorly made and ill-fitting, leading to returns. I felt there was no point in contacting customer care since it was clear an exchange wouldn’t help. The zippers on one pair wouldn’t budge, and the other pair was so loose I could hardly walk. The customer service representative was condescending, attempting to blame me for not calling for an exchange. Why exchange if the products are subpar? I will take my business elsewhere.
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