I placed an order from their oulet on 14th November. Hadn't received it by 1st December so rang customer service number. I was told the order would be dispatched that day. It is now 8th December and still no sign of my order. Rang customer service again today and was told the shoes are now out of stock. I said I would like a refund which will now take 7-10 working days. Not happy and Very disappointing with Hotter . You have let me down badly.
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