Customer service appalling. It was so straightforward before, now it sounds as though outsourced overseas. Woman kept having to be corrected by giving wrong dates and details. When a new item is on back order until 17th November. she tells me that it will now be 24th - yet, when I reordered the item (they were on 1 day offer at £30 off), these are ready to be despatched. They are very quick to take the money too. Had my money for 2 prs for 2 weeks and already yesterday's order money has been taken. HOWEVER - I since received a call from Hotter in England, explaining that my call went to South Africa. Lovely helpful lady on the phone this time who explained fully the situation, apologising profusely that my earlier call had been so difficult. This is the excellent customer service Hotter have usually given. Have rated my experience now 4 rather than 2!
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