I purchased a pair of boots from this company on 10th October (2025) which cost £109I wore them for the first time yesterday and I noticed that a small amount of stitches had broken at the heel of one of the boots. I contacted this company by phone and was told I could send the boots back for inspection which could take up to 30 days. I would also have to pay postage to send them to be inspected. I then emailed the company explaining that this purchase was for a lot of money, inside 30 days and under the sale of goods act the boots are not good quality or fit for purpose. I either want an immediate replacement or a refund and not have to wait up to 30 days for them to be inspected I need them now as it’s winter. Hotter shoes customer service are very unhelpful and it will be the last time I purchase anything from them.
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