Awful website and customer service. Due to error on website same order was placed twice and I was charged twice. I noticed immediately and rang customer service to cancel only to be told I couldn't do this but would have to wait and return the unwanted order and would only get my money refunded once they had received the shoes which could take a couple of weeks. They were positively rude and unhelpful. Company has been taken over by Woolovers - need to get their act together. Despite being a hotter customer for years I will never buy from them again.
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