I bought a new pair of Leanne II and the colour wasn’t as expected, when I rang and asked if I could return for another colour I was informed I would have to pay returns price of £2.95 and reorder and pay £4.50 again for delivery making a total of £ 7.45 to exchange. As Hotter have closed all shops in my area you cannot see the colours before purchase so it seems unreasonable to have to pay so much. Lesson learned, after buying hotter for many years I will not be using them in the future. Will find shop where I can try and buy in future.
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