I ordered a pair of the blue Jade flats from Hotter but when they arrived it was very obvious that one was much lighter in colour than the other. If Hotter still had stores on the high street, you would think that one had been left in the window. As there was a returns label in the parcel, I returned them as faulty. I specified on my returns form that as the shoes were faulty, they should refund my postage charge, too. Every other store would do this automatically. I was horrified when I received my refund notification today to see that not only have they not refunded my delivery charge, they have deducted a second delivery charge for the return delivery. I can’t believe I have to pay to return faulty items. So instead of being refunded the total order value of £67.70, I am only receiving £60.25. Absolutely disgraceful. I will not be ordering from Hotter again.
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