I bought a pair of sandals and paid £4.50 for delivery. They were not great sandals, so as per their returns, I posted them back which I knew would incur a returns fee. I did not realise until querying it with Hotter today that I actually had to contact them to say I was sending them back. Because of that, I was charged the return fee and they also deducted the delivery charge of £4.50 before my refund. I would give them 0 out of 5 for the review if I could. I called and emailed to ask if the refund total was a mistake and they confirmed that it was not a mistake. Hotter need to make their website much more transparent. Maybe I order Hotter shoes from Next in future with free returns.
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