Purchased shoes online with Hotter but on arrival found that the shoes were scuffed and unfit for purpose. Postage an incredible £4.50 and £2.95 to return so decided to do return via a Hotter Shop, very accommodating but informed me that although the shoes were faulty I would have to ring the Customers Services to get the postage back. I rang on the same day as returned Wednesday 11th June and was assured I would receive the £4.50 and that the returns as yet had not come up on the system. I have had the monies paid for the shoes returned but not the postage. As some previous customers reviews suggest when I follow this up I really felt that the person I spoke to was not apologetic and when I rang today asking why I had still not received it I felt that the tone of the response was again unsupportive. Needless to say I am very disappointed all around both with the state of the shoes purchased and the customer online service hence I will not be purchasing in the future.
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