Ordered shoes for £89. I loved the shoes apart from the straps being different lengths on each shoe. I tried to contact hotter but got no reply. I used the return label to return the shoes. They have received them but I’ve now been waiting over 14 days and still not received my refund. I would have been happy to just change the shoes for a pair with correct straps but now they have lost a customer. Edit: 9/6/25 after another email quoting consumer rights I have finally received my refund.
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