I visited the Barlborough store on Friday and the lady Karen ordered my rose pink chase 11 trainers which arrived within 24 hours to my door. This was brilliant service. Rachel the manageress is always very efficient. Today my husband visited the shop on his own and was very disappointed with the service. The lady assistant started to serve him but then left him to talk to another customer who had just entered the shop. The conversation was focused on water repellent spray and nubuck cleaner which lasted over ten minutes. My husband ended up walking out because she had neglected serving him so you lost a sale of mens shoes in favour of upselling cleaning products. We will return when Rachel has returned from her holiday.
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