They double charged us for a rental car. Claimed it was a system glitch: and when we called the next day they said the second charge (which was pending) would not stay. Well it did, and when we called back, they basically said their was nothing they could do to refund the mistake and they were going to keep the $113.55. We had to go through our bank (still processing it). I cannot believe a company would steal $113.55 from someone, but then again I guess I never delt with hotwire.
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