Review Time
I have been using Hotwire since 2013, if not earlier. I used to LOVE them. Not so much anymore. I will not longer use them at all. I travel for work (medical field) and 1 of my clients had to change an appt which meant I no longer had to stay overnight. I could not change, get credit or refund for a 1 night stay at a Holiday Inn. The reservation stood though I could not stay. I was out over $120+ which I won't get back since I am a 1099. Ok..I suck it up, I am mad because of such a LONG history with them, upset, hoping for a courtesy credit, but OK.
Less than 30 days later I had to have a hotel, 2 nights over $250. I thought..1 more try. I purchased it and checked in. Roaches were all in the room, not afraid of the light, not running, just walking around. I went to front desk of a very well known chain and was given another room. Seemed OK that night, then in the morning, in the bathroom, not afraid of me at all , was another roach. I told front desk at 7 a.m. as I was getting tea (not food) that morning and they said they would spray my bed...not room..bed🙄 I talk to text hotwire AND submitted pictures when I got in my car and they asked if I could checkout in 30 min. I explained I had to be at work and was driving already. I would not be back for 12.5 hours. They said call back then.
At 8:15 PM I did and here was their offer... Stay OR they could get me another hotel and pay up to $70. I was willing to leave BUT the least I would have had to pay ON TOP OF what I had already paid was another $86. This should have been a courtesy move. I didn't need money back, I needed a roach free room. When I said I wasn't paying anymore on top of what had paid and I wasn't driving 30 miles farther out (making my commute more than an hour) their last offer was stay and $25 for my "inconvience". I explained no because I would be spending that much at a laundromat to wash my things before I could go home. This is a company that is no longer even a little bit of what it used to be.
Beware bait and switch ! I was not given the deal on the website. For hours, tried to book a room that was shown on the Hotwire site with no success. ,I tried several times over 2hours, and the advertised offer would not work. It kept saying try again it didn't go through, I contacted customer service. Adrianna told me to try a different device.
Then she told me to log out, delete cookies and go back in, to refresh prices try a different browser. I did everything she said...The $155 offer for my desired date was still listed. Although, I was still not able to have it go through. She offered, me a different hotel that was $100 more. This is bait and switch and is totally unacceptable. I spoke to a manager Griselda with no luck. All that was offered was try later or we can find you another deal which were $100 more plus resort fees!!!! . Meanwhile all this time the deal is still up on the hotwire website. The website held money on my card every time I tried to put the reservation through. This is disgraceful! Buyer beware!!! Don't waste your time on hotwire.
Beware bait and switch ! I was not given the deal on the website. For hours, tried to book a room that was shown on the Hotwire site with no success. ,I tried several times over 2hours, and the advertised offer would not work. It kept saying try again it didn't go through, I contacted customer service. Adrianna told me to try a different device. Then she told me to log out, delete cookies and go back in, to refresh prices try a different browser. I did everything she said...The $155 offer for my desired date was still listed. Although, I was still not able to have it go through. She offered, me a different hotel that was $100 more. This is bait and switch and is totally unacceptable. I spoke to a manager Griselda with no luck. All that was offered was try later or we can find you another deal which were $100 more plus resort fees!!!! . Meanwhile all this time the deal is still up on the hotwire website. The website held money on my card every time I tried to put the reservation through. This is disgraceful! Buyer beware!!! Don't waste your time on hotwire.
Very disappointing experience with Hotwire. They heavily promote themselves as a last-minute deal service, but the reality was misleading and frustrating.We specifically selected city center as our location preference, yet Hotwire issued us a hotel 8.5 km away from the city center. That is not “city center” by any reasonable definition — it completely defeats the purpose of booking accommodation for convenience and accessibility.If location filters are ignored, then the service becomes unreliable and borderline deceptive. A cheap price means nothing when you’re stuck far outside the city with added transport costs and wasted time.This experience seriously undermines trust in Hotwire’s platform. If location matters to you, think twice before booking.
I contacted hot wire initially through our account manager. Tanya requested that I text her relating to an extra WiFi unit that had to be provided vecause Hotwire's equipment was unable to give my condo a full wi.Fi coverage. Tanya never responded even though she had told me to reach out to her at this time of year. I reached out to hot liar and they hung up on me because they didn't know anything about it because Tanya must work for the hoa, which she of course, does not. Therefore, they intend to bill me for equipment that they have to provide because of their woefully weak internet wifi service. They are doing this instead of honoring the complimentary equipment they promised to renew annually.
They double charged us for a rental car. Claimed it was a system glitch: and when we called the next day they said the second charge (which was pending) would not stay. Well it did, and when we called back, they basically said their was nothing they could do to refund the mistake and they were going to keep the $113.55. We had to go through our bank (still processing it). I cannot believe a company would steal $113.55 from someone, but then again I guess I never delt with hotwire.
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